Thank you for your interest in making WILSON & MACLAGAN a supplier for your business.
Can I buy directly from W&M ?
We are wholesale importers and distributors and supply exclusively to retail shops relevant to our industry. We mainly supply to retail shops with a shop front or established sewing and craft teachers with at least 50 + students on a regular basis.
Online shops must be established for at least 2 years with an established customer base.
To protect our current customers, we cannot supply directly to the public.
Website application is strictly for our existing customers and potential customers that own a retail shop.
The discretion to supply a retailer lies with us and we will consider each application.
If we cannot supply you, we will try our best to direct you to our nearest retail shop or online store to assist in your needs.
As our range is extensive, every retail shop cannot stock all of our products.
Our minimum purchase requirement is R 10 000 per year.
Minimum purchase requirement per invoice is R 1000 + VAT + Courier.
If you do not purchase at least R 5000 within 6 months or the minimum purchase requirement within the first year, your website application will be re-evaluated.
If you are a newly registered customer and you do not place an order within 3 months you will automatically be deleted from our database.
Existing Customers that place regular orders will not be affected.
Where do I start ?
Before you can place an order with us, you need to register as a customer on our website.
Please select the REGISTER button on the HOME PAGE of our website.
Complete the website registration form online.
PLEASE give us a detailed description of your business to avoid unnecessary correspondence as we need to understand your business before we can consider your application.
You will receive a copy of your registration.
We consider the applications on a weekly basis, please allow at LEAST 7 working days after registration before enquiring.
If your application is successful, we will e-mail you an approval letter with your LOGIN and PASSWORD.
How do I place an order on the website ?
Once you are registered, you are able to place an order on the website.
Our minimum purchase requirement per order is R 1000 + VAT + COURIER. Please note no exceptions will be made.
Prices reflected on the website are VAT exclusive.
A minimum order quantity of 3 applies for all products with a value less than R 20. Products over the value of R 20 can be ordered in single units.
To assist you with website orders, you can find a WEBSITE NAVIGATION under the DOWNLOADS tab which you can download and print. This will help you find products under the various product categories.
You cannot print a PRICE LIST on the website and we do not supply price lists. The price is reflected once you open the picture or photo.
Our prices can change without prior warning as all of our products are imported products and prices can fluctuate due to exchange rates.
We have a W&M CATALOGUE available with color print-outs that you can order at a cost of R 300 + VAT.
When we launch new products, we will put the color print-outs in your order that can be added to your catalogue.
Discontinued products are deleted from the website and are no longer available.
Quantities can be adjusted and products can be deleted to your shopping cart once you VIEW CART.
If you make any changes in your shopping cart, you have to click the UPDATE CART button to save your changes.
When your order is completed, click PROCEED TO CHECKOUT.
Click the PLACE ORDER button to submit your order.
You will receive a confirmation e-mail once your order is placed.
A record of all your orders placed can be viewed under MY ACCOUNT.
How do I know my order is received and being processed?
Once you submit your order, you will receive a confirmation e-mail.
We will e-mail you a quotation within 24 hours.
If you have not received anything from us within 48 hours, please phone Kerry at 021 930 5250 to enquire about your order or send an email to firstname.lastname@example.org
Payment for Order:
PLEASE DO NOT transfer ANY money before you receive a quotation, as some items may be sold out or quantities need to be adjusted.
Prices reflected on the website are VAT exclusive.
Courier charges must also be added where applicable.
Quotations are valid for 7 days.
The products on the quotation are not guaranteed due to high demand.
We will only process and dispatch your order once payment has been received.
PLEASE endeavor to pay your quotation as soon as possible to ensure receipt of available stock.
If stock is sold out, any overpayments will not be refunded, but kept on your account as a credit amount.
Please use the customer code as reference for payment so as not to delay the order.
Please e-mail or fax your proof of payment with your customer code (eg.WIL001) as a reference, to ensure we pick up your payment in our bank account.
Once we see the payment in our bank, the order will be dispatched within 48 hours.
If you have an account with us, your order will be dispatched immediately our account terms are strictly adhered to.
Account facilities are available after a minimum of 1 year with the consent and at the discretion of the Director. Please email Linette for a Credit Application Form at email@example.com
How soon after I have made payment will I receive my order?
Once we have received your payment, the order is pulled, checked and dispatched via courier within 48 working hours.
Courier will take 2 – 3 working days from the date of dispatch, depending on the area.
How do I trace my parcel once dispatched?
Once your parcel is dispatched, you will receive a copy of the invoice via e-mail. In this email, you will find all the tracking details.
You can also phone or e-mail Kerry if you have not received your parcel 3 WORKING days after dispatch.
Please remember that couriers do not deliver on Saturdays, Sundays or public holidays.
Courier selection is at the discretion of Wilson & Maclagan.
R 0 – R 1999 = R 150 per order excl VAT
R 2000 + = Free courier
R 0 – R 1999 = R 100 per order excl VAT
R 2000 + = FREE Courier
Overnight bag (AREA DEPENDANT) = R100 per order excl VAT – max weight of 2kgs
Namibia and other parts of Africa
Please arrange your own courier.
If you are in an area where the courier contribution is more than 50 % for Wilson & Maclagan, we will contact you to arrange your own courier.
Can I pay with Credit Card?
You cannot pay with your credit card.
You can do a transfer into our bank account.
Please use your customer code for payment, (eg : WIL001)
Credit Note policy :
We will accept goods returned within 6 weeks of the Invoice date.
We can only accept items if broken or invoiced incorrectly, NOT if you have ORDERED incorrectly or have changed your mind about stocking a product.
We cannot credit faulty items older than 6 months.
Products not in its original packaging, with price stickers or damaged products will not be credited.
We do not refund courier costs.
Can I come to Head Office and view products?
You have to make an appointment PRIOR to coming to our Head Office with Linette to view the product files and see the samples in our showroom. Once you have placed the order, procedure is as follows:
Quotation will be faxed or e-mailed within 24 hours.
Once proof of payment is received and the payment reflects in our bank, your order is packed.
You will receive a copy of your invoice as well as a collection time for your order via e-mail. IF you do not have an e-mail, Kerry will contact you.
Do you keep backorders?
We no longer keep backorders
Can I order a product that is out of stock?
You cannot order a product which is out of stock on the website. Please check the website on a bi-weekly basis as we receive containers regularly.
How do I notify W&M of any personal information changes?
Please send an e-mail to firstname.lastname@example.org to notify us of any changes to your e-mail, telephone, shipping address, VAT number or change of ownership.
How do I place an order with W&M?
Fax your order to 021 930 2844
E-mail your order to us at email@example.com
Place the order on the website if you are registered.
Please ensure that you use W&M codes and quantities for each product.
No telephonic orders.
HEAD OFFICE Key Staff for assistance:
Kerry – Existing orders, add – on to orders, courier liason, change of details firstname.lastname@example.org
Johan – Statements, account queries, credit notes email@example.com
Linette – Stock and product queries, stock availability, general enquiries, website registrations firstname.lastname@example.org
We are looking forward to having a good business relationship with you.
If we can assist you in any way, please do not hesitate to contact us.