Terms and Conditions

Our Head Office is based in Bellville, CAPE TOWN, SOUTH AFRICA.
It is our warehouse and despatch area.
The Head Office can only be visited by appointment to view the products files.

We supply exclusive to retail shops and training facilities.

We have representatives throughout South Africa which visits our customers on a regular basis.
They do country trips usually every 6 weeks.

Account facilities are available with the consent and discretion of the Directors.

We do not give price lists or catalogues as our range is too big and our prices are determined by rand exchange fluctuation.
Our prices can change without prior notice.
Once registered on the website, you can print out a PRODUCT LIST for reference.

ORDER POLICY:

Our minimum purchase amount per order is R 750.
All items must be purchased in quantities of 5.
Items such as scissors and cutting mats can be ordered in lesser quantities.

COURIER AND POSTAGE:

All orders are despatched within 24 hours once order OR proof of payment is received.
How orders will be despatched is up to the discretion of Wilson & Maclagan.

Courier Fees:

Orders R 750 - R 1000 (vat incl.) - R 75.00
Orders R 1100 - R2499 (VAT incl) - R 100.00
Orders over R 2500 (VAT incl) - FREE
Cape Town Area: R 25.00 delivery fee

Also keep in mind this is not the total courier cost, we contribute +_ 50 % from our side !!!!!!

REGISTRATION FOR THE WEB SITE:

Please select the LOG IN button.
Complete the Distribution Registration form online.
Once we receive the automatic e-mail send to us on completion, we are able to register you.
Please allow 3 days for us to e-mail you the login and password.

ORDERING THROUGH THE WEB SITE:

Once you have made up your shopping basket, e-mail it to us.
You will receive a website confirmation of your order placed.
PLEASE DO NOT transfer ANY MONEY as some items may be sold out or quantities need to be adjusted.
You will receive a QUOTATION from us which will be e-mailed or faxed to you within 24 hours after placing the order.
Quotations are valid for 7 days.

Please e-mail or fax proof of payment if you do not have an account with us.
Use your account number as reference.

Once we receive proof of payment, your order will be despatched within 24 hours.

CREDIT NOTE POLICY:

If you have a representative which visits you on a regular basis, you can give any returns back to him/her.
He/She will issue you with a credit note.
Once Head Office receives the credit note, we will make out a Credit Invoice and fax it to you.
Only then are you allowed to deduct the amount from your next payment.
If no representative is visiting you, please send goods back to us via post.
We do not refund postage.

We will only accept goods returned within 4 weeks of the Invoice date.
We can only accept items if broken or invoiced incorrectly, NOT if you ORDERED the goods and DECIDE not to take it anymore !!!!!

POLICY ON PRODUCTS WITH COLORS:

Colors for these items cannot be specified and chosen:
M558 - Sewing Kit in Polybag
M794 - Oval Pin Magnet
M1043 - Craft Knife
M1044 - Children's Craft Scissor
M1050 - Travel Sewing Kit

We are looking forward to continuous business with you

LINETTE MARITZ - THERON & LOUIS THERON
WILSON & MACLAGAN (PTY) LTD